On Quotas and Performance.

20110326_BLP503So, air marshals on planes are expected to get a certain amount of “Surveillance Detection Reports” per month.

….and that performance is tied to compensation.  Or is it?

From thedenverchannel.com:

The air marshals, whose identities are being concealed, told 7NEWS that they’re required to submit at least one report a month. If they don’t, there’s no raise, no bonus, no awards and no special assignments.

You become the subject of such a report, you’re on “the list.”  And perhaps, for doing something an innocuous as taking a picture out the window of the plane.

One example, according to air marshals, occurred on one flight leaving Las Vegas, when an unknowing passenger, most likely a tourist, was identified in an SDR for doing nothing more than taking a photo of the Las Vegas skyline as his plane rolled down the runway.

“You’re saying that was not an accurate portrayal of a potential terrorist activity?” Kovaleski asked.

“No, it was not,” an air marshal said.

We used to have a performance based bonus system in an office I worked at.  So, as a superior or manager, we found it likely you would always give at least a decent level of performance to even those that performed poorly.  Not a good system.  In this instance, though perhaps an old story, with very serious effect.




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